PREAMBLE

Welcome to our website www.terresainteswimwear.com, owned by TERRE SAINTE SWIMWEAR.

These General Terms and Conditions are subject to French law and French standards in force. They are intended to define the rights and obligations of the seller (TERRE SAINTE SWIMWEAR) and the buyer in the context of the sale of the products offered on the site
www.terresainteswimwear.com


Any order placed on the site www.terresainteswimwear.com assumes the acceptance of these Terms and Conditions, which the Customer acknowledges having read, understood and accepted in full knowledge of the facts.

TERRE SAINTE SWIMWEAR reserves the right to modify or update these Terms and Conditions at any time.

COMPANY DETAILS

The website www.terresainteswimwear.com is published by the company TERRE SAINTE SWIMWEAR, registered with the Register of Commerce and Companies under the number 841 757 206 and whose registered office is at 3, allée des Aubépines 97410 Saint-Pierre Reunion Island.

To contact TERRE SAINTE SWIMWEAR or the website www.terresainteswimwear.com, you can send an email to the following address: contact@terresainteswimwear.com.

ARTICLE 1: PRICES

All prices are indicated in euros all taxes included excluding shipping costs (see paragraph fees and delivery time).

TERRE SAINTE SWIMWEAR reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the rates in force at the time of the registration of the orders.

The products remain the property of TERRE SAINTE SWIMWEAR until full payment of the price is received by the seller. The price is payable in full and in one installment.

 

ARTICLE 2: PRODUCTS AVAILABILITY

Our products are offered within the limits of available stocks. However, if the items prove unavailable after your order, we will contact you as soon as possible to invite you to cancel or modify your order.

ARTICLE 3: FEES AND DELIVERY TIME

TERRE SAINTE SWIMWEAR offers worldwide shipping.

Delivery costs are automatically calculated based on the weight of your order and the destination of the shipment.

For all orders placed to a country other than Metropolitan France you are designated as the importer of the product concerned. All products that will be shipped outside the European Union and DOM-TOM may be subject to customs duties or other taxes. These taxes are not the responsibility of TERRE SAINTE SWIMWEAR but are your responsibility in terms of declarations to be made or in terms of payment to the local authorities. We invite you to check with the local authorities.

Once your order and payment validated, we will prepare and ship your order within 48 hours (working hours) of your order. Working days are from Monday to Friday, excluding public holidays.

The indicative delivery time for Reunion Island is 2 working days.

The indicative delivery time for France (including Corsica), Monaco, Andorra and DOM-TOM is between 5 and 14 working days.

The indicative delivery time for the rest of the world is 3 to 8 working days.

Delivery is provided by COLISSIMO, La Poste service.

Difficulties of routing because of the carrier, in particular in case of loss of the products or strike can lengthen the delivery time, TERRE SAINTE SWIMWEAR does not assume the responsibility for it. If you notice a delivery time higher than normal or the package is lost, thank you to report it by sending an email to contact@terresainteswimwear.com. We will make the necessary arrangements to conduct the investigation. This can last up to 21 days with French Post. If the package is found, we will return it immediately. If it is definitively lost and considered as such by the Post Office, we will send you a product at our expense. However, if the ordered product is no longer available, we will refund your order. If the package has not been claimed at the Post Office beyond 15 days, it will be sent back to TERRE SAINTE SWIMWEAR and we will contact you to see the procedure to follow. Without response, we will proceed to a credit or refund.

For deliveries in Reunion Island, you have the option to pick up your parcel in Saint-Pierre (only). For this, choose the option "Withdraw in ST Pierre" at the time of the choice of delivery. You will be able to collect your order at VOYAGES DES SENTEURS located at 121 rue Marius et Ary Leblond, 97410 Saint-Pierre. The store in open on Monday from 13h30 to 18h00 and from Tuesday to Saturday from 9h00 to 12h30 and from 13h30 to 18h00. Please present an ID to collect your order.

ARTICLE 4: RIGHT OF WITHDRAWAL AND RETURNS

In accordance with Articles L 121-20 et seq. Of the Consumer Code, the customer has a cooling-off period of fourteen (14) days from delivery to reverse his decision and return the article / items ordered ( s) without having to pay any penalties except for the return costs that will be borne by him.

For a product exchange in Reunion Island, we invite you to contact us by sending an email to contact@terresainteswimwear.com so that we can offer you a solution.

For a product exchange outside Reunion, we will invite you to return the item at your expense. We will refund the returned item and invite you to place a new order.

The unsuitable products will be refunded by TERRE SAINTE SWIMWEAR (excluding products in sale) but shipping costs will be borne by the customer.

For any error on our part, TERRE SAINTE SWIMWEAR undertakes to reimburse the customer. It must advance the shipping costs that will be refunded thereafter.

Only new items, clean, with hygienic protection, labels still attached and in perfect condition for resale will enter the exchange procedure. Any damaged product will not be exchanged or refunded. The item (s) concerned will remain the property of the customer and will be returned to you at your expense.

In all cases, we will proceed to the verification of the product (s) to be exchanged / return and once their good condition has been validated we will proceed to the refund within thirty (30) days.

ARTICLE 5: PAYMENT AND SECURITY

The website www.terresainteswimwear.com accepts payments in euros made by credit card CB, Visa, MasterCard and Paypal.


TERRE SAINTE SWIMWEAR uses a secure payment tool (3D-secure authentification) called SP Plus.

ARTICLE 6: CUSTOMER SERVICE

All information relating to the website www.terresainteswimwear.com, the company TERRE SAINTE SWIMWEAR or the products offered by it are available in the various sections of the site, and in particular on the pages Privacy Policy and General Terms and Conditions.


For information on the size to choose, we invite you to consult our size chart.


Nevertheless, if you have any questions or want to obtain additional information, we invite you to send us an email to contact@terresainteswimwear.com or to send us a private message on Facebook or Instagram.